ANZ ETFS | Your privacy
Protecting your privacy
Protecting your privacy and the confidentiality of your personal information is fundamental to the way ANZ ETFS Management (AUS) Limited (“ANZ ETFS”) does business.
As a financial services organisation, ANZ ETFS recognises the importance and value handling personal information, including sensitive information, confidentially. We value the ongoing trust you have in us to protect your privacy.
Personal information is information or an opinion about you
Which ANZ ETFS entities does this Policy cover?
All ANZ ETFS entities are subject to strict standards in relation to the handling of personal information, regardless of where those entities are located.
How to contact ANZ ETFS
Our privacy framework
ANZ ETFS is bound by the Privacy Act and the 13 Australian Privacy Principles (APPs) set out in that Act. The APPs regulate the way that certain entities handle personal information.
The Privacy Act does not apply to the handling of information that does not relate to individuals – for instance information about corporations.
Collecting your personal information
ANZ ETFS collects your personal information so that we can perform our various functions and activities. ANZ ETFS also collects your personal information if the law requires us to collect it.
If ANZ ETFS does not collect your personal information, we may not be able to deal with you, or provide you with a product or service.
ANZ ETFS collects most personal information directly from you. For example, you provide us with your information when you open an account, fill in an application form, deal with us over the telephone, send us a letter or use our websites or from our conduct of marketing activities which may include requests for more information for example competitions or requesting ‘business cards’.
If you apply for one of ANZ ETFS’s products or services, ANZ ETFS may collect and hold information from you such as:
- your name
- telephone number
- e-mail address
- tax file number (TFN)
- date of birth
- annual income and other financial details
- place of work
- credit history
- your transaction history.
Collecting information from third parties
ANZ ETFS may also collect information about you that is publicly available, including information from telephone directories, the electoral roll or other websites.
There may be occasions when ANZ ETFS collects personal information about you from a third party. For example:
- organisations that ANZ ETFS has an arrangement with to jointly offer products and/or has an alliance with to share information for marketing purposes to provide you with products or services and/or to promote a product or service;
- our related entities so we can better manage your relationship with all ANZ ETFS companies;
- marketing companies if we acquire contact information to tell people about ANZ ETFS products and services that may interest them; and
- brokers and other parties who may have introduced you to ANZ ETFS.
For investors in exchange traded funds (“ETFs”) traded on the Australian Securities Exchange (“ASX”), Computershare Investors Services Limited ("Computershare") has been contracted by us to provide various registry services (e.g. processing distribution payments). When you become a shareholder or unit holder in an ETFs fund, personal information about you will be collected. The collection of such information enables Computershare to perform its role as the registry services provider. Computershare may disclose this information to us upon reasonable request as part of our continual efforts to update and enhance the products and services we provide to our investors.
Using your personal information
We may use and disclose personal information we collect about you for several purposes including:
- to consider your request for a product or service;
- to enable ANZ ETFS to provide a product or service;
- to tell you about other products and services that may be of interest to you;
- to assist in arrangements with other organisations (such as loyalty partners) in relation to the promotion or provision of a product or service;
- to manage accounts and perform other administrative and operational tasks (including risk management, systems development and testing, credit scoring and staff training, collecting debts and market or customer satisfaction research);
- to consider any concerns or complaints you raise against ANZ ETFS and/or to manage any legal action between you and ANZ ETFS;
- to prevent or investigate any actual or suspected fraud, unlawful activity or misconduct;
- to identify you or establish your tax status under any Australian or foreign legislation, regulation or treaty pursuant to an agreement with any tax authority; and
- as required by relevant laws, regulations, codes of practice and external payment systems.
Disclosing your personal information overseas
ANZ ETFS may need to disclose your information to organisations located overseas.
The most common reason for ANZ ETFS disclosing information overseas is because we use service providers to perform some functions on our behalf, and some of these service providers are located overseas. We only disclose your information to these organisations when it is necessary for the services they provide ANZ ETFS.
For the most part, these service providers are related entities of ANZ ETFS which perform a range of technology, operational and customer service functions for ANZ ETFS.
These entities are located in the following countries:
- the United Kingdom (including Jersey)
- Hong Kong
ANZ ETFS may also use other off shore service providers to help provide you with our products and services or identify ways to improve our service to you.
When we disclose your information overseas, we are required to take measures to ensure your information is treated in accordance with the standards that apply in Australia except in rare cases (for example, where we are required by law to disclose your information overseas) or unless where we obtain your consent not to take these measures.
The above is not a complete list of the countries to which your information may be disclosed when using an ANZ ETFS product or service. In some circumstances, the nature of the product or service you request may require ANZ ETFS to disclose your information overseas and the countries to which we may disclose your information will depend on the particular circumstances. For example, if you request to transfer funds to an overseas account using a telegraphic transfer, ANZ ETFS will be required to disclose your information to one or more overseas banks that are involved in making the payment. The location of these banks depends on where you want to send your funds.
Marketing and privacy
As part of our service to you, we may use personal information we have collected about you to identify a product or service that may benefit you. The ANZ ETFS business you deal with may contact you from time to time to let you know about new or existing products or services. It may also disclose your personal information to related ANZ ETFS entities or business partners to enable them to tell you about a product or service.
You can contact the relevant ANZ ETFS contact you deal with at any time if you do not want to receive marketing information from them. The relevant contact details are as follows:
Phone: +61 (0)2 8937 7245
Address: Level 5, 242 Pitt Street, Sydney NSW 2000
ANZ ETFS protects your information
ANZ ETFS protects your personal information from misuse and loss. We also protect it from unauthorised access, modification and disclosure by ensuring that your personal information can only be accessed by people properly authorised to have access.
ANZ ETFS may store your personal information in hardcopy documents or electronically. ANZ ETFS maintains physical security, such as locks and security systems, over our paper and electronic data stores and premises. ANZ ETFS also maintains computer and network security. For example, ANZ ETFS uses firewalls (security measures for the internet) and other security measures such as identification codes and passwords to control access to computer systems. ANZ ETFS continually maintains and monitors its online security systems to ensure that online services are secure and that your personal information is appropriately protected when you use these services.
Protecting your privacy
You can help us to protect your privacy by observing our security requirements and contacting us immediately if your contact details change. We require you to keep any personal identification number (PIN), passwords and access codes confidential and secure at all times. This means that you should not disclose your PIN, passwords or access codes to any other person. You should contact ANZ ETFS immediately if you believe that your PIN, passwords or access codes may have been disclosed to another person or if you would like to change your PIN or password.
How do I access my personal information?
Subject to some exceptions, you can find out what personal information ANZ ETFS holds about you, including what information we have obtained through the credit reporting system.
You should contact ANZ ETFS if you wish to find out about the personal information an ANZ ETFS company holds about you. We will need to verify your identity before giving you access.
We will normally be able to deal with your request immediately. If the request is complex, we will ask you to complete a personal information request form. We can usually deal with such a request within 14 to 30 days. Depending on the complexity of your request, we may charge a fee for processing the request. We will advise you of any cost when you seek the information. We will not charge you a fee for simply requesting a correction to your personal information.
In certain circumstances, ANZ ETFS may not be able to tell you what personal information is held about you. In these circumstances, we will write to you to explain why we cannot provide you with the information and attempt to find alternative means to enable you to access your information.
How do I request correction of my information?
If you believe that the personal information we hold is inaccurate, incomplete or out-of-date, you should contact us. We will promptly update any personal information that is inaccurate, incomplete or out of date. If we do not agree that your information is inaccurate, incomplete or out of date, we will write to you and tell you the reason(s) why we do not agree with you. We will also tell you what you can do if you are not satisfied with our response.
Resolving your concerns
You are entitled to complain if you believe that your privacy has been compromised or that ANZ ETFS has breached the Privacy Act, or an applicable code.
If you have a privacy complaint, you can contact the person that you have been dealing with. Alternatively, you can lodge a complaint with our privacy officer as follows:
Phone: +61 (0)2 8937 7245
Address: Level 5, 242 Pitt Street, Sydney NSW 2000
Managing your complaint
If you make a complaint, ANZ ETFS will respond within 48 hours to let you know who is responsible for managing your complaint. ANZ ETFS will try to resolve your complaint within 10 working days. When this is not possible, ANZ ETFS will contact you within that time to let you know how long we will take to resolve your complaint.
ANZ ETFS will investigate your complaint. ANZ ETFS will make a decision about your complaint and write to you to explain our decision.
If your complaint is not satisfactorily resolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined. When we write to you about our decision, we will explain how you may access an external dispute resolution scheme or make a complaint to the OAIC.
Changes to this policy
We may update this policy from time to time. Please review it regularly. This policy was last updated in April 2015.